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The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance
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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Gold Medal Winner of the 2015 Axiom Book Award for best business theory book!The Definitive Guide to Process Improvement and Operational ExcellenceToday’s business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more “process mature,†and to enable process excellence from start to finish. Coverage includes: The process improvement overview Process maturity Process-Oriented Architecture (POA)Creating a process ecosystem Managing process improvementsThe process improvement organization Process improvement aptitudes Case examplesProcess improvement templates and instructionsPraise for The Process Improvement Handbook“I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; you’ll be even wiser if you apply its contents to the way your organization functions.†―H. James Harrington, Ph.D., prolific author of over 35 Process Improvement books, CEO Harrington Institute “Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehensive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance. With so much already written on the topic of process improvement, the authors tackle the challenge of differentiation head on by defining a compelling business case for this work―identifying critical links to other enterprise management disciplines and defining key contributions to organizational agility and value innovation. If real knowledge is less a matter of knowing everything and more about knowing where to find everything, then this book is an indispensable resource for everyone seeking answers to performance challenges.†―Joseph A. Braidish, Director of Consulting and Training, Rummler-Brache Group “Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn’t looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement.†―Mike Jacka, author of Business Process Mapping: Improving Customer Satisfaction, Second Edition “Finally, we have book that takes Process Improvement from theory to templates. There are a lot of books that poke at pieces of Process Improvement structure, but this book finally takes us across the entire spectrum. It is invaluable in two ways: it is a valuable resource for identifying and understanding the role and impact of a process within an organization, and it is a valuable ongoing ref
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Product details
Hardcover: 416 pages
Publisher: McGraw-Hill Education; 1 edition (October 15, 2013)
Language: English
ISBN-10: 0071817662
ISBN-13: 978-0071817660
Product Dimensions:
7.5 x 1 x 9.5 inches
Shipping Weight: 1.8 pounds (View shipping rates and policies)
Average Customer Review:
4.4 out of 5 stars
64 customer reviews
Amazon Best Sellers Rank:
#320,457 in Books (See Top 100 in Books)
Go-to handbook. The concepts will click even if you have never worked in such an environment before, and if you have it will make you see the past issues and possible solutions more clearly. Excellent book!
I would expect better quality for a book titled "The Process Improvement Handbook"This book had warped pages and poor binding. The book also had very poor graphics. Cheap constrution quality for a hard cover book.
Excellent breadth of process improvement methods and tools. Do not expect significant depth or explanation on each method or tool. Regardless, the templates are very useful!
Ok, full disclaimer: I am an agile person - eat, drink, sleep, and dream agile/lean. I crossed the bridge to agility in 2003 and since burned the bridge. So it was with ample skepticism but open mind that I undertook this nuts-and-bolts book, temporarily suspending my personal connotations of "process management".What I found intrigued and delighted me. When I stepped aside of my "ask the team" mindset, my "just sprint and all will be revealed to you" mantra, I realized that Boutros and Purdie have managed to not only neatly distill the ABCs of process improvement, but build an entire process ecosystem. Sure, some of the "labels" of things aren't maybe what I'd call them, but the notion of process improvement and process care-taking are necessities, and therein lies the meat of this book. The fact is that someone (or a bunch of someones) needs to usher and guide good process refinements, of course including the team and business stakeholders in that exercise. Forget the nuance of labels; rather, read this book with an attempt to understand the purpose, the bigger picture, the thing that matters.Too many companies fall short on reliable, sustainable processes, and end up doing their customers and teams a disservice. While it is impossible to mistake-proof a complex adaptive system we call a 'business' (which by nature of being a business, evolves a little each and every day), it is certainly valuable for process minded people to help the business solve every day issues, from big to small, building a system that in turn signals when there are problems. I agree when the authors say that "simply changing functional titles into process roles does not fundamentally change an organization's landscape or provide the organization with end-to-end view that employees can cooperatively manage and improve." This handbook can fill in those knowledge gaps as Boutros and Purdie provide a list of core competencies that a good process change leader should possess and instill in others.Boutros and Purdie discuss the Process Improvement Manifesto, of which one key facet is agility. They beautifully referenced the ever-evolving state of process: "Ever changing, adapting, and serving an individual and collective purpose, the ecosystem must have sufficient maintenance to remain in good health." Inspect and adapt.If you are at all involved with or interested in process improvement, I urge you to read this book and take from it what will improve your organization. Whether you're a smaller company trying to get your arms around the chaos, or a larger company trying to get back to small-company roots, this book does a great job of scaling the process improvement mindset with its focus on "process choreography" and the "process oriented architecture." It helps you see all the layers of process improvement and architecture. There's something for everyone in this book; use it for yourself, discuss topics with your team members, find ways to improve your organization's day-to-day processes and help everyone "see the whole". This book reiterated to me that a company can greatly benefit when everyone - not just management - harbors a continuous process improvement mindset and practices.
The inability to adapt to change is a problem faced by many organizations today. The Process Improvement Handbook is a great read for anyone looking for insight into a unique way to improve business performance and manage change. The authors really provide a complete solution for managing any complex "process eco-systemâ€, as in any organization that wishes to operate as a unit. Additionally, the Process-Oriented Architecture (POA) provides an exceptional framework for bridging the gap that exists between most business & IT teams today. This is definitely a must read for every business process management professional.
Excellent handbook on process improvement. Will definitely reference throughout my career
Good book
The book is divided nicely into 3 major components. The first, gives you the information you need to truly grasp process improvement while the second and third are great sections to keep as a reference as you start down the path of implementing change in your organization. One of the best parts of this book are the many templates and examples you can use in your own organization and the case studies do a great job of putting some reality behind the theories.Overall, a good book to have on your shelf, you will find yourself referring to it again and again.
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